Terms And Conditions

Before making a purchase on our website, it is important to carefully review the Terms and Conditions for MyMarketingWizards outlined on this page. We retain the right to modify these terms at any time, so we recommend checking this page frequently for the latest version.

Website URL

The website URL mymarketingwizards.com is owned and operated by Silas Solutions (FZE), Sharjah Research Technology and Innovation Park , Block B–B24-178, SRTI, United Arab Emirates.

Our Services

In order to utilise our services, it is necessary to create an account for both communication and payment purposes. Without an account, it is not possible to make a payment. If you encounter any difficulties while setting up your account, please reach out to us for assistance in resolving the issue.

Payments

Our website displays the prices for our services, but if a customer requires customised services, the prices may vary and will be provided by a team member. Customers will be informed of the service price prior to making any payment.

We accept payment via major credit and debit cards, which will be charged at the time of purchase.

On the customer's bank statement, the payment will appear under the billing descriptor MMWSS, UAE

Refunds

In the event that a customer wants to terminate their contract before it expires and receive a refund, they must submit a formal request.

The refund process may take up to 10 business days and will be issued using the same payment method as the original purchase. If the refund has not been received within the 10-day period, please get in touch with us.

Customised Packages

If the standard packages we offer do not meet the customer's needs, they can request a tailored package. We will work together with them to develop a customised package that meets their specific requirements.

Prior to payment, we will supply a quote for the custom package. The duration and cost of the customised package will be dependent on the customer's individual needs. Should the customer be happy with the supplied quote a link will be generated in their profile. A customer must have an account before this can be created. Once it has been generated the customer can pay via our website's secure PCI DSS certified payment partner.

Delivery Time

Our delivery times vary from service to service, but we aim to start any service ordered within 10 days from the purchase. Our agents will be in contact with the customer as soon as possible to run through their end goals so that we can deliver the best service possible.

Our agents will keep the customer updated regularly sharing reports monthly so the customer can see the progress of their service and the results. We advise customers to order more than 3 Months duration for services like SEO, Social Media, and Email Marketing, for the best results.

Each service will run for the selected duration of time by the customer before purchasing. This can be for 1 Month, 3 Months, 6 months, and 12 months. For our UI & UX services, we must advise that the WordPress orders will be completed within 3 weeks and the bespoke orders can sometimes take up to 16 weeks depending on the complexity of the site required.

Package Duration

The length of a package is determined by the customer's choice at the time of purchase. To prolong the package duration, the customer must make a new purchase, either through our website or by reaching out to our team.

The duration of a customised package will depend on the specific request.

Liability

MyMarketingWizards cannot be held accountable for any loss or damage that may result from the use of our services, including any claims from third parties, data loss, loss of profits, or fraudulent actions.

The customer is responsible for ensuring that all materials comply with the applicable laws and regulations and must approve all materials before use. MyMarketingWizards reserves the right to publish, use or reproduce the work produced as a result of our services.

The customer agrees to indemnify MyMarketingWizards against any losses or damages incurred as a result of materials approved by the customer.

Customer Cancellations

To cancel the contract, the customer must provide written notice. If the customer wishes to receive a refund, they can make a request by contacting MyMarketingWizards.

Customers must submit a formal refund request through the designated channels.

Law & Jurisdiction

If any disagreements arise regarding the contract's validity, terms, or existence, both MyMarketingWizards and the customer will attempt to resolve them through negotiations. In the event that negotiations are unsuccessful, either party has the option to take legal action to settle the dispute.

Contact Us

If you have any inquiries regarding our terms and conditions or have specific concerns that you would like to address, please do not hesitate to contact us via our contact form.